Last updated: July 2026.
Preliminary policy
This is a preliminary policy, written to reflect what trove24 actually does today. It has not yet been reviewed by legal counsel and will be reviewed and updated before public launch.
We do not collect or store payment card numbers, bank account details, or any other payment credentials. All payment currently happens directly between buyer and seller, outside trove24 (for example, cash on delivery or a bank transfer they arrange themselves), so trove24 never sees or handles that information.
trove24 is built on Google Firebase and Google Cloud, which host our database, file storage, and sign-in system. Our infrastructure runs on Google Cloud servers in Europe (europe-west3, Frankfurt). Google acts as our data processor under our use of their platform.
To understand what people are looking for and whether the marketplace is working, we keep a count of things that happen on trove24. This is built by us and stays on our own systems. No third party analytics or advertising company receives your data, and there is no tracking script from anyone else on this site.
These records are deliberately anonymous. They store what happened, when, and the minimum context needed to make the number useful, for example a category, a town, or a search term. They do not store who did it. There is no account identifier on them, so they cannot be linked back to you or used to build a picture of one person's browsing.
Records about messaging are stricter still: we count that a message was sent and nothing else. No sender, no recipient, no conversation, no content.
The detailed records are deleted after 30 days. What remains after that is a daily summary containing only totals, for example how many listings were created that day or which search terms returned nothing, with no personal data in it at all.
trove24 does not use advertising or analytics tracking cookies. The usage measurement described above does not use cookies either, and does not follow you across other websites. Firebase Authentication uses your browser's local storage, not a traditional cookie, to keep you signed in between visits. This is essential for the app to work and is not used to track you across other sites or to serve ads.
trove24 does not sell your personal information. Your public profile (display name, photo, and rating), and anything you list for sale, are visible to other users of the marketplace, since that is how a marketplace works. Messages are only visible to the participants in that conversation.
If you block someone, they are not told, and only you can see who you have blocked. Nobody can look up who has blocked them.
We do count blocks, and you should know that before you use the feature. If several different people independently block the same account, that shows up to our moderators as a number, with a note that it is a signal to look into rather than proof of anything. It never names who blocked whom. This happens whether or not anyone files a report, because blocking is an action taken against a person rather than a private preference, and one person choosing not to report should not hide a pattern that several people can see.
If you report someone, our moderators read what you wrote, and that is deliberately all they get. Nobody at trove24 can read your conversations, at any level of access, so anything you want us to see has to be something you tell us or paste into the report yourself.
From your account you can change your display name, set or change your city, and delete individual listings you have created, at any time. Your profile photo cannot be changed in the app yet: if you signed in with Google it comes from your Google account, and otherwise there is no photo. To have a photo changed or removed, contact us.
You can delete your account yourself, from your account page. It happens immediately and it cannot be undone. We will ask you to confirm your password or sign in again first, because this is the most destructive thing you can do to your own account.
One thing has to be settled first: if you have an order still in progress, as a buyer or a seller, finish or cancel it before deleting. An order in flight is a commitment to someone else, and deleting halfway through would leave them holding a record they cannot resolve. If you are stuck on one, tell us and we will sort it out.
When an account is deleted:
Some records are kept with your identity anonymized rather than deleted, because they are not only about you:
If this does not work for your situation, tell us and we will talk it through rather than treating it as settled.
trove24 is not intended for use by anyone under 18, matching our Terms of Service, and we do not knowingly collect information from children.
We may update this policy as trove24 changes. We will update the date at the top of this page when we do.
Questions about this policy, or a request about your data, can be sent through our contact page.
